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Last Updated: 16.12.2024
Welcome to thoughtix.ai (“we,” “us,” “our”). We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform and services.
We adhere to both the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR), ensuring full compliance for users in the United Kingdom (UK) and the European Economic Area (EEA).
By accessing or using thoughtix.ai, you agree to the practices described in this policy.
The Data Controller responsible for processing your personal data is:
EVENTBRIGHT TECHNOLOGIES LTD
Company Number: 13143725
Registered Office Address: 5 Latham Street, Liverpool, Merseyside, England, L5 2PG
Email: explore@thoughtix.ai
For users in the European Economic Area (EEA), we comply with the EU GDPR and handle your personal data under equivalent standards as the UK GDPR.
We collect the following categories of personal data:
Information You Provide Directly
• Account Information: Name, email address, and password provided during registration.
• Payment Information: Billing details when purchasing tokens or subscriptions. (Note: Payment data is processed securely by third-party providers; we do not store card details.)
• Content Requests: Input data or prompts submitted to generate content via the platform.
Information Collected Automatically
• Technical Data: IP address, browser type, operating system, device identifiers, and cookies.
• Usage Data: Pages visited, time spent on the platform, clicks, and interactions with features.
• Aggregate, anonymized, or statistical data that does not identify an individual but helps us improve our platform.
Legal Basis for Processing Personal Data
We process your personal data under the following legal bases to comply with UK GDPR and EU GDPR:
1. Performance of a Contract: To deliver services, such as generating content and managing accounts.
2. Legitimate Interests: To improve platform performance, ensure security, and analyze usage.
3. Consent: For marketing communications and optional services (you can withdraw consent at any time).
4. Legal Obligation: To comply with applicable laws and regulatory requirements.
Your Rights Under UK GDPR and EU GDPR
Under both the UK GDPR and EU GDPR, you have the following rights:
1. Right to Access: Request a copy of the personal data we hold about you.
2. Right to Rectification: Request corrections to inaccurate or incomplete data.
3. Right to Erasure: Request deletion of your data where it is no longer needed for processing.
4. Right to Restrict Processing: Request limitations on how we process your data.
5. Right to Data Portability: Receive your personal data in a machine-readable format for transfer to another provider.
6. Right to Object: Object to processing based on legitimate interests or direct marketing.
7. Right to Withdraw Consent: Withdraw consent for optional processing at any time.
8. Right to Lodge a Complaint:
• For UK users, lodge complaints with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
• For EEA users, lodge complaints with your local Data Protection Authority (DPA).
To exercise these rights, please contact us at explore@thoughtix.ai. We will respond within 30 days.
Data Transfers Between UK and EEA
To provide services to EEA-based users while operating from the UK:
• Personal data may be transferred between the UK and the EEA.
• We ensure such transfers are safeguarded through mechanisms like Adequacy Decisions or Standard Contractual Clauses (SCCs) approved by the European Commission.
By using our services, you acknowledge and agree to these transfers as necessary for the platform’s operation.
We use your personal data to:
1. Provide and Manage Services:
• Process your registration, purchases, and token usage.
• Generate AI-powered content based on your inputs.
2. Improve the Platform:
• Monitor and analyze usage to enhance user experience and fix bugs.
3. Communicate With You:
• Respond to your inquiries and provide updates about transactions or services.
4. For Security Purposes:
• Protect against unauthorized access, fraud, or platform misuse.
5. Marketing (With Consent):
• Send newsletters, promotions, or feature updates.
We retain your personal data only as long as necessary:
• Account Data: Stored while your account is active and for up to 6 years after closure (legal or audit purposes).
• Payment Data: Retained for financial and tax compliance.
• Usage Data: Anonymized for analytics and improvements.
After expiration, data is securely deleted or anonymized.
Cookies and Tracking Technologies
• Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit our website. They allow us to recognize your device and enhance your browsing experience.
• Cookies are commonly used to enable website functionality, improve performance, and provide insights into how users interact with the platform.
We use cookies on thoughtix.ai to:
1. Enable Core Website Functionality:
• These cookies are essential for the operation of the platform, including account login, navigation, and content generation tools.
• Disabling these cookies may limit access to certain features or prevent proper website functionality.
2. Improve Performance and Analytics:
• Performance cookies collect anonymized information on how users interact with the website, such as page views, time spent on pages, and navigation paths.
• This data helps us analyze usage patterns, detect errors, and optimize the user experience.
3. Remember Your Preferences:
• Functional cookies store your preferences, such as language selection or previously used settings, to make your experience more personalized and efficient.
We do not use cookies for third-party marketing or tracking purposes.
You can manage your cookie preferences directly through your web browser settings:
• Disable Cookies: Most browsers allow you to block cookies entirely or delete existing cookies.
• Customize Preferences: You can configure your browser to accept or reject cookies from specific websites.
• Notifications: Set your browser to alert you when cookies are being used, giving you the option to accept or decline.
Steps to Manage Cookies by Browser:
• Google Chrome: Go to Settings > Privacy and Security > Cookies and Other Site Data.
• Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data.
• Safari: Go to Preferences > Privacy > Cookies and Website Data.
• Microsoft Edge: Go to Settings > Privacy, Search, and Services > Cookies and Site Permissions.
• Session Cookies: These are temporary and deleted when you close your browser.
• Persistent Cookies: These remain on your device until manually deleted or after their expiration date.
By continuing to use thoughtix.ai, you acknowledge and agree to our use of cookies as outlined in this policy.
We do not sell or rent your data. However, we may share it with trusted third parties:
1. Service Providers: Payment processors, cloud hosting, and analytics providers.
2. Legal Compliance: To meet obligations with law enforcement or regulatory authorities.
3. Business Transfers: If we are involved in a merger, acquisition, or business sale.
We take data security seriously and implement appropriate measures to protect your personal data:
1. Encryption: Data is encrypted during transmission (SSL/TLS) and at rest.
2. Access Controls: Only authorized personnel can access personal data on a need-to-know basis.
3. Regular Audits: Systems are regularly audited and updated to address security vulnerabilities.
Despite our efforts, no system can guarantee absolute security. Users are encouraged to protect their accounts by using strong passwords and enabling multi-factor authentication (MFA).
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in laws, services, or data practices.
Updates will be posted here, and significant changes will be communicated via email.
If you have questions or concerns regarding this Privacy Policy or your data rights, contact us:
EVENTBRIGHT TECHNOLOGIES LTD
Company Number: 13143725
Registered Office Address: 5 Latham Street, Liverpool, Merseyside, England, L5 2PG
Email: assist@thoughtix.ai
