Thoughtix Token Terms

Last Updated: 16.12.2024

These Token Terms and Conditions comprehensively define the guidelines, rules, and operational framework for the use and functionality of the Token System within the Thoughtix.ai platform. By engaging with the Token System in any capacity, including purchasing, redeeming, or utilizing tokens, you confirm your agreement to adhere to these Token Terms and Conditions as well as to our General Terms and Conditions, which remain applicable in their entirety.

Tokens represent a digital credit system designed to facilitate flexible, seamless, and convenient access to the range of services, features, and offerings available on the Thoughtix.ai platform. These tokens serve as a versatile method of payment or access within the platform, empowering users to tailor their usage to their specific needs and preferences. Each token transaction, whether for purchasing additional services, upgrading features, or redeeming platform benefits, is governed by these terms to ensure transparency and mutual understanding.

In utilizing the Token System, users acknowledge the importance of adhering to all relevant provisions, including those related to token validity, usage limitations, expiration policies, and any applicable restrictions or guidelines that may be updated periodically. It is the user's responsibility to remain informed about any changes to these terms, which will be communicated through official platform channels.

Overview of Tokens

What Are Tokens?
Tokens are a form of digital credit designed specifically for use within the Thoughtix AI platform. They function as a medium of exchange to access various platform features, tools, and services. Tokens enable a pay-as-you-go model, granting users the flexibility to utilize the platform based on their needs without committing to long-term subscription plans.

Key characteristics of tokens include:

Exclusive Use: Tokens are exclusively applicable within the Thoughtix AI platform and cannot be used outside its ecosystem.
Purpose-Driven: They provide access to features such as AI-powered content generation, advanced analytics, and other premium services.
Non-Monetary Nature: Tokens do not hold any intrinsic monetary value, are not classified as legal tender, currency, or cryptocurrency, and cannot be redeemed for cash or other external assets.

Purpose of Tokens
The Token System is designed to create a flexible, accessible, and user-centric experience for individuals and organizations interacting with Thoughtix AI’s innovative solutions. Tokens empower users by offering the following benefits:

Affordability: Users can access services without the upfront cost of subscriptions, making the platform more accessible to a diverse audience.
Flexibility: Tokens enable users to pay for only the features or tools they need, avoiding unnecessary expenses.
Control: By using tokens, users can closely monitor and manage their spending, making it easier to plan and allocate resources effectively.
Scalability: The token system adapts to both small-scale individual usage and large-scale business demands, ensuring it caters to a wide range of needs.

Tokens are particularly suited for businesses seeking project-based usage or individuals looking for occasional access to Thoughtix AI’s advanced capabilities.

Token Ownership
Ownership of tokens is tied directly to the user account within the Thoughtix AI platform, ensuring secure and accountable usage. Specific ownership rules include:

Account-Based Association: Tokens are uniquely associated with the user account to which they were purchased or credited. They cannot be linked to multiple accounts or moved between them.
Non-Transferable: Tokens cannot be gifted, transferred, or sold to other users. This ensures fair usage and protects the integrity of the token system.
Non-Shareable: Tokens are exclusively for personal or organizational use by the account owner. Sharing tokens across accounts, even within the same organization, is not permitted.

Token Pricing

To accommodate the diverse needs of our users, we offer a flexible and cost-effective tiered pricing model for token purchases. This system ensures accessibility for individual users while providing significant value for businesses requiring large volumes of tokens.

Pricing Model Overview
The cost of tokens decreases with higher purchase quantities, rewarding users who commit to larger purchases with competitive bulk discounts. Below is the pricing structure:

Credit Range Price per Credit (€) | Credit Range Price per Credit (€) | Credit Range Price per Credit (€)
5,000 – 9,999 €0.001 10,000 – 99,999 €0.0009 100,000+ €0.0008

This tiered model is designed to cater to a variety of user needs, ranging from casual or occasional usage to extensive, high-frequency operations.

Minimum Purchase Requirement
To ensure accessibility and usability, the minimum purchase amount is set at 5,000 credits. These credits are priced at €0.001 per credit, offering an affordable entry point for smaller-scale users who wish to explore the platform's features without committing to larger purchases.

Bulk Discounts for Larger Purchases
Users who opt to purchase higher quantities of tokens benefit from tiered bulk discounts, as outlined in the pricing table. This system incentivizes larger purchases by reducing the cost per credit:

Mid-Tier Pricing (10,000 – 99,999 credits): A reduced price of €0.0009 per credit ensures affordability for users with moderate to high usage needs.
High-Tier Pricing (100,000+ credits): The lowest price per credit (€0.0008) is available for businesses or individuals requiring extensive token usage, providing maximum cost efficiency.

These discounts make the platform more economical for heavy users and enterprise clients, fostering scalability and sustained engagement.

Displayed Pricing and Transparency
To maintain clarity and transparency:

All token prices are displayed in Euros (€) for uniformity and ease of understanding, however you have possibility to purchase tokens using other available on website currencies by selecting "+ Buy Tokens" option, after that selecting currency and amount of tokens you wish to buy. The price will be calculated accordingly.
Any applicable taxes, such as VAT or regional levies, will be calculated and explicitly displayed at the checkout stage. Users are encouraged to review these charges before completing their purchase.

Secure Payment Methods
We prioritize the security and convenience of transactions through payment options:

Payments can be made using the platform’s supported methods, which may include credit/debit cards, digital wallets, or other secure payment systems.
All transactions are processed via PCI DSS-compliant third-party gateways, ensuring the highest level of payment security. This compliance standard guarantees protection of sensitive payment information, such as cardholder data.

Purchasing Tokens

Purchasing tokens on the Thoughtix AI platform is designed to be a seamless, efficient, and secure process. The following section outlines the steps, policies, and confirmations associated with token purchases to ensure clarity and user satisfaction.

How to Purchase Tokens
The process for purchasing tokens is straightforward and user-friendly, allowing both new and existing users to easily acquire the credits they need:

Platform Access: Tokens can be purchased directly through the Thoughtix AI platform’s secure user interface. The purchase option is accessible from the user dashboard or dedicated token management section.
Payment Completion: Users can select the desired quantity of tokens, review the pricing breakdown, and proceed with payment using any of the supported payment methods. Accepted payment options typically include credit/debit cards, digital wallets, and other secure methods.
Instant Credit Allocation: Upon successful completion of payment, the purchased tokens are immediately credited to the user’s account. This instant allocation ensures uninterrupted access to the platform’s features and services.

Refund Policy
To maintain a transparent and consistent approach, the following refund policy applies to token purchases:

Non-Refundable Nature: All token purchases are final and non-refundable unless otherwise required by applicable consumer protection laws or regulations. Users are advised to carefully review their order before completing a purchase.
Error Resolution: In the rare event that purchased tokens do not appear in a user’s account after payment, users must contact Thoughtix AI customer support within 7 calendar days of the transaction. The support team will investigate the issue and resolve it promptly, either by crediting the missing tokens or offering alternative solutions as deemed appropriate.

Transaction Confirmation
To provide users with detailed documentation of their token purchases, a transaction confirmation process is in place:

Email Receipt: After a successful purchase, users will receive a confirmation email sent to the email address associated with their Thoughtix AI account. This email serves as proof of purchase and includes key transaction details, such as:
- The total number of tokens purchased.
- The price paid for the transaction, including any applicable taxes or fees.
- A unique invoice number.
Platform Records: Users can also access a complete history of their token transactions within their account settings or dashboard. This record includes purchase dates, token quantities, and amounts paid for easy tracking and management.

Redeeming Tokens

The process of redeeming tokens on the Thoughtix AI platform is designed to provide users with seamless access to AI-driven services. This section outlines how tokens are used, deducted, and managed to ensure transparency and accountability.

Usage of Tokens
Tokens function as a flexible and convenient payment mechanism for accessing various services offered on the platform. Key details regarding token usage include:

Service Redemption: Tokens are used to unlock a wide range of AI-generated services, including but not limited to:
- Blog posts tailored to specific industries or audiences.
- Marketing materials such as article writing, product descriptions.
- Advanced content tools for coding. .
Service-Based Token Requirements: The number of tokens required for each service varies based on multiple factors, such as:
- Content Length: Longer content, such as in-depth articles, typically requires more tokens.
- Complexity: Requests involving intricate analysis, specialized terminology, or niche topics may incur higher token costs.
- Type of Service: Different tools or AI features like picture generation may have distinct token requirements.

Token Deduction
Tokens are deducted automatically from a user’s account balance in real time to streamline the redemption process. Specific details include:

Automatic Processing: When a service is requested, the platform automatically calculates and deducts the required number of tokens from the user’s balance.
Transaction Confirmation: Users can view a summary of the token deduction, including the service type, token amount, and remaining balance, in their account’s history.
Sufficient Balance Requirement: Users must maintain a sufficient token balance to request services. If the balance is insufficient, the system will prompt users to purchase additional tokens before proceeding.

Errors in Deduction
Although the platform is designed for accuracy, occasional errors in token deduction or service delivery may occur. The following guidelines address these scenarios:

Incorrect Deduction: If tokens are deducted incorrectly (e.g., due to a system glitch or miscalculation), users must notify Thoughtix AI support within 30 days of the transaction.
Failed Service Requests: In cases where a service request fails but tokens have been deducted, users should report the issue immediately.
Resolution Process: Upon receiving a notification, the support team will:
- Investigate the reported issue thoroughly.
- Re-credit the incorrect token deduction to the user’s account or fulfill the original service request as appropriate.
- Communicate the resolution outcome to the user promptly.
User Responsibility: Users are encouraged to regularly monitor their account balance and transaction history to identify and report potential discrepancies in a timely manner.

Token Expiration

The Thoughtix AI platform incorporates a clear policy regarding token validity and expiration to ensure fairness and transparency for all users. This section outlines the rules, notifications, and consequences associated with token expiration to help users maximize the value of their credits.

Validity Period
Tokens purchased on the Thoughtix AI platform are subject to a predefined validity period to encourage timely usage and maintain the system’s efficiency:

12-Month Validity: Each token is valid for 12 months from the date of purchase. After this period, unused tokens will expire and can no longer be used for platform services.
Rolling Expiration: Tokens purchased at different times will have separate expiration dates based on their individual purchase date.

Expiration Notice
To ensure that users are informed about upcoming expirations and have ample time to utilize their credits, the following notification system is in place:

Advance Alerts: Users will receive email and/or in-platform notifications 30 days prior to the expiration of any tokens. These alerts will include:
- The number of tokens set to expire.
- The expiration date for the relevant tokens.
- Recommendations or reminders to use the tokens before they expire.
Final Reminder: A second notification will be sent closer to the expiration date (e.g., 7 days prior) to provide a final opportunity for users to redeem their tokens.

Forfeiture of Expired Tokens
Tokens that reach their expiration date are subject to forfeiture in accordance with platform policies:

Automatic Removal: Expired tokens are automatically removed from the user’s account and are no longer available for redemption.
Non-Reinstatement: Expired tokens cannot be reinstated, refunded, or transferred under any circumstances, as stated in the platform’s Terms and Conditions.
User Responsibility: It is the user’s responsibility to take appropriate action to utilize credits within the validity period. Notifications serve as a courtesy, but users should actively monitor their account balance and usage.

Best Practices for Token Management
To help users make the most of their tokens and avoid expiration, the following tips are recommended:

Regular Usage: Incorporate token-based services into your routine workflows to ensure steady utilization.
Monitor Account Balance: Frequently check your token balance via the platform dashboard to stay informed.
Plan Ahead: If a large number of tokens are approaching expiration, consider utilizing them for larger projects.

Promotions and Free Credits

The Thoughtix AI platform periodically offers promotions and incentives in the form of free or bonus tokens to enhance user engagement and provide additional value. This section outlines the terms, conditions, and restrictions associated with promotional tokens to ensure transparency and clarity.

Promotional Tokens
Promotional tokens are a special category of credits provided by Thoughtix AI as part of various marketing campaigns, user incentives, or special offers. Key details about these tokens include:

Campaign-Based Issuance: Free or promotional tokens may be awarded during specific events, such as:
- Platform launch celebrations.
- Limited-time discounts or rewards programs.
- Contests, giveaways, or user referral bonuses.
- Loyalty rewards for long-term or high-usage customers.
Distinct Usage Conditions: Promotional tokens may be subject to unique terms and conditions that differ from standard purchased tokens. These may include:
- Shorter Expiration Dates: Promotional tokens often have limited validity periods (e.g., 30 or 90 days from the date of issuance) compared to the standard 12-month validity of purchased tokens.
- Service Restrictions: Certain promotional tokens may be restricted to specific services or tools on the platform, such as trial versions of advanced features or select AI-generated content categories.
- Non-Stackable Offers: Promotions involving free tokens may not be combined with other discounts or offers unless explicitly stated.

Non-Transferable Nature
To maintain fairness and prevent misuse, promotional tokens are governed by strict non-transferability rules:

Account-Specific Allocation: Free or promotional tokens are credited directly to the recipient’s Thoughtix AI account and cannot be transferred or shared with other accounts.
Prohibited Actions: These tokens cannot be:
- Sold to other users.
- Exchanged for cash, currency, or other external assets.
- Traded or transferred in any form outside the intended account.
Retention of Rights: Thoughtix AI reserves the right to revoke or adjust the balance of promotional tokens in cases of suspected misuse, fraud, or violation of the platform’s Terms and Conditions.

Additional Considerations
To ensure a seamless and user-friendly experience, users are encouraged to note the following:

Notification of Promotions: Users will be informed about promotional campaigns and eligibility criteria through official Thoughtix AI communication channels, such as email announcements, in-platform messages, or social media updates.
No Guarantee of Availability: Promotional tokens are offered at the sole discretion of Thoughtix AI and are not guaranteed as part of any ongoing entitlement.

Account Management

Proper account management is crucial for ensuring an efficient and error-free experience when using the Thoughtix AI platform. This section provides detailed information on monitoring token balances, addressing discrepancies, and managing tokens in the event of account termination.

Monitoring Token Balance
The Thoughtix AI platform offers a clean dashboard for users to track their token usage and manage their account effectively. Key features include:

Real-Time Balance Updates: Users can view their current token balance at any time directly from their account dashboard. This real-time feature ensures transparency and helps users plan their token usage effectively.
Transaction History:
- The platform maintains a comprehensive record of all token-related activities, including purchases and deductions.
- Users can access this history to review specific transactions, such as services requested, token amounts deducted, and any bonuses or promotional tokens received.
Balance Alerts: Automatic notifications may be sent when a user’s token balance falls below a certain threshold, encouraging timely replenishment to avoid service interruptions.

Discrepancies in Token Balance
In rare cases, users may encounter discrepancies in their token balance or transaction history. The platform has established a systematic approach to resolve such issues:

Prompt Reporting: Users must notify Thoughtix AI support promptly upon identifying any discrepancies. Issues can be reported via:
- The in-platform support ticketing system.
- Email provided in the customer support section.
Investigation Process: Upon receiving a report, the Thoughtix AI team will:
- Verify the user’s account activity against system logs to identify any errors or irregularities.
- Conduct a thorough review of the user’s transaction history, including recent deductions.
Resolution: If a discrepancy is confirmed, Thoughtix AI will rectify the issue by:
- Crediting the appropriate number of tokens back to the user’s account.
- Offering an explanation or report detailing the investigation findings and resolution steps.

Account Termination
Account termination, whether initiated by the user or the platform, impacts token balances in the following ways:

Forfeiture of Tokens:
- Any unused tokens in the account are automatically forfeited upon termination, except where applicable laws or specific agreements dictate otherwise.
- Users are encouraged to utilize their remaining tokens before initiating account closure.
Platform-Initiated Termination: In cases of account termination due to violations of platform policies or terms of service:
- Tokens may be forfeited without compensation.
- Users may lose access to their account and associated features permanently.
User-Initiated Termination: Users who wish to close their account voluntarily should:
- Redeem any remaining tokens before initiating the termination process.
- Contact Thoughtix AI support to confirm the closure and understand any associated implications.
Refund Exceptions: Refunds for unused tokens may be provided only in exceptional circumstances or where mandated by regional consumer protection laws. Users seeking such exceptions must submit a formal request for consideration.

Recommendations for Effective Account Management
To maximize the benefits of the platform and avoid potential issues, users are encouraged to adopt the following best practices:

Regular Monitoring: Check token balances and transaction histories periodically to ensure accuracy and avoid unexpected discrepancies.
Proactive Communication: Reach out to support promptly if any issues arise to facilitate timely resolution.
Strategic Usage: Plan token usage strategically to minimize the risk of forfeiture due to expiration or account termination.
Compliance: Adhere to the platform’s Terms and Conditions to maintain good standing and uninterrupted access to services.

Limitation of Liability

The Thoughtix AI platform is committed to providing a reliable and efficient service while ensuring transparency in the use of tokens. However, certain limitations of liability apply to the use of the platform and its token system. These limitations are outlined below to establish clear expectations and user responsibilities.

No Cash Value
Tokens on the Thoughtix AI platform are purely a digital credit mechanism for accessing services within the platform. The following clarifications apply:

No Real-World Value: Tokens do not hold monetary value outside the Thoughtix AI platform and cannot be exchanged, traded, or redeemed for cash, currency, or any external goods or services.
Non-Convertible Nature: Users should be aware that tokens are intended solely for use within the platform and cannot be transferred to other systems or converted into cryptocurrency or similar assets.

Thoughtix is Not a Wallet
The token balance in a user’s account is not equivalent to a financial or payment instrument:

Non-Financial Instrument: Token balance does not represent a bank account, digital wallet, stored-value account, or any other payment device.
No Deposit Protection: Since tokens are not financial instruments, they are not covered by deposit insurance, consumer financial protection laws, or similar guarantees applicable to banking or payment services.

User Responsibility for Token Balance
Users bear the responsibility for ensuring the accuracy of their token balance and monitoring account activity:

Verification of Credits: Users should confirm that purchased tokens are correctly credited to their account after each transaction.
Periodic Monitoring: Regularly reviewing token balances and transaction histories helps users identify any potential discrepancies or unauthorized activity.
Timely Reporting: If any errors or inconsistencies are detected, users must notify Thoughtix AI support promptly to facilitate resolution. Failure to report discrepancies in a timely manner may limit the platform’s ability to address the issue.

Platform Downtime
While Thoughtix AI strives to provide uninterrupted service, occasional disruptions may occur:

Efforts to Maintain Uptime: Thoughtix AI employs infrastructure and monitoring systems to minimize downtime and ensure consistent platform availability.
Temporary Interruptions: In the event of temporary service disruptions due to technical maintenance, upgrades, or unforeseen circumstances, Thoughtix AI will work to restore access as quickly as possible.
No Liability for Losses: Users acknowledge that Thoughtix AI is not liable for any direct or indirect losses resulting from platform downtime, including but not limited to inability to access tokens or utilize services during such periods.

Unauthorized Access
The security of user accounts is a shared responsibility between the platform and its users:

User Accountability: Users are responsible for safeguarding their account credentials, including usernames, passwords, and any other authentication methods.
Unauthorized Token Usage: Thoughtix AI is not liable for any loss of tokens resulting from unauthorized access to a user’s account due to compromised credentials or negligence on the part of the user.
Recommendations for Security:
- Use strong, unique passwords for the Thoughtix AI platform.
- Avoid sharing account credentials or accessing the platform from unsecured devices or networks.

General Limitations of Liability
To ensure fairness and consistency, the following general limitations also apply:

No Warranties: Thoughtix AI does not guarantee that the token system or platform services will be error-free, uninterrupted, or fully meet user expectations at all times.
Indirect Damages: The platform is not liable for indirect, incidental, or consequential damages, including but not limited to loss of business opportunities, revenue, or anticipated savings arising from token usage or platform-related issues.
Maximum Liability: In any event, the total liability of Thoughtix AI for claims related to token purchases or usage is limited to the amount paid by the user for the tokens in question.

By defining these limitations of liability, Thoughtix AI ensures a balanced approach that protects both the platform and its users. Users are encouraged to take proactive measures to secure their accounts and monitor their token activity, thereby reducing the likelihood of disputes or losses.

Token Terms Updates

Thoughtix AI reserves the right to periodically update these Token Terms and Conditions to reflect changes in pricing, services, and other terms. These updates ensure that the platform remains aligned with evolving user needs and industry standards.

When updates are made, users will be notified through multiple channels, including email and in-platform notifications. Significant changes, such as adjustments to pricing or service offerings, will be communicated with at least 7 days' notice to provide ample time for review.

It is the responsibility of users to stay informed about these updates. By continuing to use the platform after an update is made, users agree to the revised terms. If a user does not accept the updated terms, access to the platform may be restricted, and any unused tokens may be subject to specific policies or restrictions.

For any questions or concerns regarding Terms changes, users are encouraged to contact support for clarification.

By maintaining clear communication and a structured approach to updates, Thoughtix AI ensures a smooth transition while providing users with the necessary information to adapt to changes effectively.

Contact Information

For questions or concerns regarding these Terms, feel free to contact us:

EVENTBRIGHT TECHNOLOGIES LTD
Company Number: 13143725
Registered Office Address: 5 Latham Street, Liverpool, Merseyside, England, L5 2PG
Email: assist@thoughtix.ai